Contact our team
Need help? Support is available to assist with questions, account-related issues, technical concerns or general feedback. Use live chat, email or phone to reach the team for account checks, verification help, deposit or withdrawal queries and basic troubleshooting. These convenient communication channels are open for fast guidance on account actions, document uploads and gameplay faults. Use the contact details below to get help quickly.
| Department | Contact |
|---|---|
| Customer support | support@QWE - live chat & email, for account checks, verification and technical concerns |
| General enquiries | info@QWE - billing, promotions and account-related questions |
| Affiliate enquiries | affiliates@QWE - partnerships, tracking and commission queries |
| Phone | +64 9 372 5184 - calls and SMS for urgent account issues |
| Working hours | Mon-Sun, 08:00-00:00 NZT |
Email Support
Email is the preferred contact method for detailed requests, account issues or when submitting explanations or documents to Vegastars. Use a clear subject line, include your full name, account ID and up-to-date contact details, and attach any supporting files. Missing or unclear information may delay handling, so double-check everything before sending.
Contact Form
Response Time
Support queries are generally handled promptly. Most inquiries are answered within one business day. Simple account and payment questions often get a same-day reply via live chat or email, while more complex issues may take longer depending on their nature and might require further checks. We’ll keep you updated by email until your request is resolved.
Feedback
Share your feedback, suggestions or ideas to help improve Vegastars. Tell us about glitches, bonus improvements, game requests or UX tweaks via live chat or email. Every submission is reviewed carefully and used to improve the service and user experience. Your input helps shape updates, site fixes and promotions - thanks for taking a moment to let us know what would make the site better.